Dear customer, your safety and health are important to us.

We want you to know that we work very hard to be with you and to fulfill your requests anytime and anywhere. We at Al-Abdulkarim Company are keen to do whatever it takes to limit the spread of the Coronavirus and keep all of our employees, customers, and society safe. In line with the current situation, our team is following all the procedures taken by Saudi Arabia and the guidelines of the World Health Organization with regard to preventing coronavirus (Covid-19). We will continue to serve you through our online website, accept and deliver all your orders in parallel with following the necessary precautions to ensure your, and our employees' safety

Sterile facilities and warehouses

We make sure to take care over time by applying the highest standards of hygiene and health recommended in all of the facilities and warehouses belonging to Al Abdul Karim Company. All our employees are obligated to wear gloves at all times and to follow the necessary safety procedures properly. Ensure that there is a sufficient amount of sterilizers through warehouses and adequate safety equipment for all employees. Strict sanitation and sterilization operations for all locations take place over time. In addition to antiseptics applied in all workplaces.

Drivers’ hygiene and home delivery

We provide our drivers with protective equipment and hand sanitizers for use in every delivery and reaction. You can also request to leave prepaid orders on your door rather than hand them over - to reduce interaction. For all cash on delivery requests, the delivery employee is trained to cleanse their hands before and after each reaction.

Click & Collect service currently unavailable.

Unfortunately, we are forced to discontinue click & collect service at Blue Age, Riyadh Park Branch. Please choose the home delivery service at checkout until further notice. If you choose the click & collect service before this and have not yet received your orders, our customer service team will contact you to discuss the next step of your order.

Customer’s service:

We increased the level of preparedness of the customer service team to respond quickly to you during this period.

Return and exchange policy

Due to the issuance of the decision to close the malls in Saudi Arabia as a precaution to limit the spread of the Coronavirus, we would like to inform all of our customers about extending the return and exchange period for your purchases from Blue Age stores and not to count the closing period within the time period specified in our stores policy. We wish you and your family members to stay safe and we appreciate your support by preserving our society and overcoming this crisis, God willing.

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