What are the services provided by RedBox?

RedBox provides smart parcel lockers services to customers in the Kingdom of Saudi Arabia. Customers can receive and return their packages through RedBox parcel lockers within hundreds of RedBox Points around the city 24/7.

Why choose to receive packages through RedBox Points?

With RedBox, customers can pick up and return their packages through a RedBox Point that is near the home or work place. It is more convenient and no need for time arrangement with delivery drivers.

How can I pick up my packages from RedBox Lockers?

Once your package gets deposited into the RedBox locker, you will receive an SMS with PIN CODE and a tracking link. You can go to the selected RedBox Locker then enter the PIN CODE or scan the QR code.

How long will the package stay in the RedBox locker?

Customers will have up to 48 Hours to pick up their packages.

Where are the RedBox Points located?

RedBox Points are located in many venues around the city, such as Supermarkets, Shopping Malls, and resensentional compuands. You can see the Lockers map here

Should I sign up online to receive my packages through RedBox lockers?

No. You only have to pick the RedBox Locker service as your shipping method on the checkout page.

Can someone else pick up the package?

We advise you to pick up the package by yourself. However, anyone with the PIN CODE can pick up the package at any time. RedBox will not be responsible for the theft or stolen package in this case.

When there is a problem with a shipment, what is the communication mechanism?

Communicate with customer service 920033259

Is it possible to extend the shipment to the customer for more than 48 hours

Yes, the merchant has the right to activate the automatic extension service for additional fees