Return Policy

Return & Exchange Policy

We strive to provide a clear and convenient shopping experience. If you wish to return or exchange an item, please review the policy below:

Online Orders – Return & Exchange Period

  • Customers may request a return or exchange within 15 days from the date of receiving the order.
  • If the return or exchange is processed through stores, the store return policy (7 days) will apply from the date of order receipt.

In-Store Return & Exchange Period

  • 15 days for non-discounted items.
  • 7 days for discounted items and special offers.

Return & Exchange Conditions

  • Items must be unused, in their original condition, and returned with all original accessories, tags, and promotional gifts (if any).
  • Items that are damaged due to misuse or contain perfume odors or signs of use are not eligible for return or exchange.
  • If an item is received in poor condition, the customer must submit a return request within 24 hours of receipt, clearly stating the reason and uploading a clear image showing the issue.
  • If a promotional gift was included with the purchase, it must be returned along with the item when requesting a return or exchange.
  • Orders paid through installment payment methods cannot be returned or exchanged through stores.

Non-Returnable / Non-Exchangeable Items

  • Used, altered, or assembled items.
  • Shoes showing signs of wear, unless there is a manufacturing defect.
  • Accessories (socks, caps, gloves).
  • Swimwear, underwear, thermal products after use or label removal,
    bathrobes after removing packaging or labels, towels, loungewear, and personal care products.

 

 

 

Online Order Return Process

  • Return requests must be submitted through the website.
  • The Customer Service team will review the request and coordinate with the shipping company for item pickup.
  • Once the item is received and verified to meet the return conditions, the refund process will be initiated.

Refund Method

  • Cash on Delivery (COD):
    The refund will be issued as store credit to the customer’s account after deducting SAR 25 as a return service fee (for orders within Saudi Arabia).
  • Other payment methods:
    Refunds will be processed through the same payment method used at checkout.
  • Shipping or delivery fees are not deducted when returns are made through stores.
  • In the case of a manufacturing defect, a full refund will be issued with no deductions.

Processing Time

  • The return and refund process may take up to 15 business days.
  • Refunded amounts do not include shipping or delivery fees.